Please be patient as this can take a while to complete depending on your system's specifications.The tool will open and start scanning your system.If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator Click this link to see a list of security programs that should be disabled and how to disable them. Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan.Shut down your protection software now to avoid potential conflicts.Warning! Once the scan is complete JRT will shut down your browser with NO warning.Paste the log in you next reply (CTRL+ V).When disinfection is completed you can click on "Copy to Clipboard".Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.When the scan is complete make sure all the infections have "quarantine" selected in the Action box.The scan may take some time to finish,so please be patient.Click on Threat Scan and click on Scan Now.It should update automatically if the computer is connected to the internet.Double Click mbam-setup.exe to install the application. Please copy and paste this log in your next reply. Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. You will now be presented with an alert that states AdwCleaner needs to reboot your computer. Please read through this information and then press the OK button. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. AdwCleaner will now delete all detected adware from your computer. Please do so and then click on the OK button. AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. To remove the files that were detected in the previous step, please click on the Clean button. AdwCleaner will now start to search for malicious files that may be installed on your computer. When the AdwCleaner program will open, click on the Scan button as shown below. If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run. AdwCleaner Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. I prefer a CD because a storage device can get infected. If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. Absence of symptoms does not mean that everything is clear. Your security programs may give warnings for some of the tools I will ask you to use. It is important that you reply to this thread. Please DO NOT run any other tools or scans while I am helping you. If you don't know or understand something, please don't hesitate to ask. The fixes are specific to your problem and should only be used for this issue on this machine. This may or may not solve other issues you have with your machine. I will be working on your Malware issues. I will be helping you out with your particular problem on your computer. Hello and welcome to Computer Hope Forum.
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